BEAUTY SHOP REVIEW FT @GLAMANDGLOW_MAKEUPSHOP

                       @GLAMANDGLOW_MAKEUPSTORE REVIEW

RATINGS - 0/10

This was a random makeup page I followed and what drew my attention to it was their "NO FAKE PRODUCTS" they had boldly written in their bio. 

I followed them, and kept up with their updates and everything they put up looked authentic. I was due for new makeup and replacements so I finally messaged them on Sunday 28th may.

As usual my messages went unanswered So I assumed that it was because I had messaged on a Sunday (and most shops in Ghana are closed on Sundays)

Now here's a solution to that- 

1. Specify in your bio that enquires can only be made on certain days and between certain hours (is that hard?) You are an online shop, that has provided A TELEPHONE NUMBER FOR ENQUIRIES you hashtag YOUR NUMBER IN EVERY POST so the least you can do for your customers is respond to their enquires or inform them that this is your off day OR put a disclaimer in your bio stating when you want us to ask questions or what  exactly it is you want us to do with your number (either we just stare at it or we use it?)

2.  You do not work or answer questions on certain days- That's fine, but set a reminder to reply to clients who happen to message you on your off days, this way you do not have clients who are dissatisfied due to your lack of response (You are only human so it's normal to forget but luckily  for you us there's this magic app on your phone or laptop called 'THE REMINDER/PLANNER' or, if you want to go old school get a planner/diary and jot down a reminder) either ways there are ways to go about remembering to respond to messages you do not wish to respond to now. 

If you can't do any of the above save us all the headache of removing your number  from your bio and don't take a further step of hash tagging  your number in every post on your Instagram (you are giving us the wrong impression).

I waited the next couple days for a response and none came. A couple of days ago I noticed they (@glamandglow_makeupshop) were updating their pictures so I commented on one of the pictures asking if they responded to messages and take a wild guess what happened?! I CAME BACK AND MY COMMENT WAS DELETED! (*gasps!*)

VENDORS-

1. Your business is not a monopoly, there are countless vendors available, selling the same item/brands (that's the first thing you need to get right, you do not dictate the market) It may take us (consumers) a while to find a suitable retailer so bear in mind YOUR BUSINESS IS NOT A MONOPOLY.

2. You are not doing us a favor by selling things- it's a give and take relationship. You render a service -we pay for that service. Now this service you are rendering again it's not a monopoly. Our payments, however, are most likely your income/source of revenue (do you see the picture I am trying to paint?) 

Customer service is part of what we are paying for, so if your customer service is questionable YOU ARE HURTING YOUR BRAND NOT OURS. It's an inconvenience to us (if we have to go around looking for another vendor) but it doesn't affect us as greatly as it will affect you when your sales are low.

I never got a chance to test or buy any of the products. Will I try again with this vendor? Probably not.

I feel they have a lot of things people would love to get but they need to get a hold on their customer service first. 

Please comment and share your experiences, thoughts, anything you want to see or want answered.

The Plug got you.

LFA

x.o.x.o